Frequently asked questions

How do I know my diamond is safe?

Your diamond jewelry is safe from the moment it leaves your possession.

Your package is automatically insured up to $5,000 in the event of loss or damage. If you need additional coverage, you may obtain it at your own expense from our list of approved providers. If you accept our offer, we will gladly reimburse you for the insurance expense.

Your package is also tracked from door to door. For expedited shipping, we supply all our customers with overnight shipping labels. Once we receive your items and start your appraisal we will send you a confirmation notification.

While in our possession, your diamond jewelry is stored in our vaults within a secured room and 24 hour surveillance. We understand you are putting your trust in us so we go to ever measure to ensure the safety of your items.

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