Frequently asked questions

What happens if I am unhappy with the amount of my settlement and I want my items back?

We would be very sorry we could not satisfy you! But it’s easy: we will send your items back to you, safely packaged, insured and shipped at our expense. Of course, if we have already paid you (perhaps you changed your mind… we understand!), the payment must be returned, reversed or cancelled. Even if we cannot reach an agreement, our goal is still your 100% satisfaction.

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